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Shipping & Return
At Bailey's World, we're excited to get your products to you and your furry friend! We aim to process and dispatch all orders from our Sydney warehouse within 1-2 business days.
Shipping within Australia
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Options: We offer both Standard and Express shipping options Australia-wide.
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Costs: Shipping costs are calculated at checkout based on the size, weight, and delivery location of your order.
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Free Shipping Offer: We are pleased to offer FREE standard shipping for all Australian orders over $150.
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Delivery Times: Once dispatched, an estimated delivery timeframe will be provided at checkout. As we ship from Sydney, please allow for longer delivery times to regional areas and other states.
International Shipping
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Availability: We happily ship to our international customers. International shipping options and costs are calculated at checkout.
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Costs & Conditions: Please note that our free shipping offer is not applicable to international orders.
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Customs, Duties, and Taxes: Where possible, we will attempt to provide an estimate of international duties and taxes at checkout. However, Bailey's World does not hold responsibility for any omissions or additional charges applied by the shipping carrier or destination country's border control. The customer is solely responsible for paying all customs duties, taxes, or import fees that may be charged upon the parcel's arrival.
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Delivery Times: International delivery times vary significantly depending on the destination and local customs processes.
International Shipping
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Availability: We happily ship to our international customers. International shipping options and costs are calculated at checkout.
-
Costs & Conditions: Please note that our free shipping offer is not applicable to international orders.
-
Customs, Duties, and Taxes: Where possible, we will attempt to provide an estimate of international duties and taxes at checkout. However, Bailey's World does not hold responsibility for any omissions or additional charges applied by the shipping carrier or destination country's border control. The customer is solely responsible for paying all customs duties, taxes, or import fees that may be charged upon the parcel's arrival.
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Delivery Times: International delivery times vary significantly depending on the destination and local customs processes.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor its journey.
Change of Mind Returns
If you have changed your mind or ordered an incorrect item, we are happy to help, provided the following conditions are met:
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Return Timeframe: You must request a return within 30 days of receiving your order.
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Product Condition: The product must be returned to us in its original, resalable condition. This means it must be unused, unwashed, and in its original packaging with all tags attached. We cannot accept returns for products that are damaged, ripped, stained, wet, or have a strong odour.
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Return Shipping: The cost of return shipping is the responsibility of the customer.
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Resolution: Once we receive and inspect the returned item, you may choose one of the following options:
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Full Refund: A refund to your original payment method.
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Store Credit or Gift Card: A credit for the full value of the item.
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Exchange: You may exchange the item for a different size or product. Please note, if the new item costs more, you will be required to pay the price difference. If it costs less, we will issue a partial refund for the difference.
Faulty, Damaged, or Incorrect Items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If the product you receive is faulty, has been damaged in transit, or is not the item you ordered, please follow these steps:
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Contact Us: Please contact our customer service team at info@baileysworld.com.au or from this page as soon as possible.
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Provide Proof: Include your order number and provide a clear photo or video showing the fault, damage, or incorrect item.
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Resolution: Upon reviewing your claim, we will provide a remedy in accordance with the Australian Consumer Law. For a major failure, you are entitled to a replacement or refund of your choice. For a minor failure, we will offer a replacement or refund. We will cover the cost of reasonable return postage for any item confirmed to be faulty.
How to Initiate a Return
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Please contact us at info@baileysworld.com.au to request a return.
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In your email, include your order number, the reason for the return, and any relevant photos.
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Please wait for our team to respond with instructions before sending your item back to us.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.